Job Title: Concession Coordinator
Hours of work: Irregular hours including evenings, weekends and holidays as event bookings and scheduling dictate.
Reports to: General Manager
Position Summary:
Aultsville Theatre is seeking a customer-focused and energetic Concessions Coordinator to oversee concession and bar operations during events. Reporting to the General Manager, the Concessions Coordinator is responsible for ensuring guests receive exceptional service while maximizing concession revenue and maintaining compliance with all food safety and liquor licensing requirements.
This casual position is event-based and includes evening, weekend, and occasional holiday shifts depending on the Theatre’s event schedule.
Duties & Responsibilities:
• Coordinate and operate concession services before performances, during intermission, and at other designated times.
• Prepare concession areas for service, including stocking products, organizing displays, and ensuring cleanliness.
• Monitor inventory levels and communicate replenishment needs.
• Assist with ordering, receiving, and storing concession products.
• Reconcile inventory and sales following events.
Bar Operations
• Working directly with the General Manager, the successful candidate will be required to coordinate bar service in accordance with the Theatre’s liquor license requirements, manage concession staff schedules and communicate specific event needs to team members.
• Ensure compliance with AGCO regulations.
• Verify identification and monitor responsible alcohol service practices.
• Maintain Smart Serve certification
• Provide direction and support to concession volunteers and event staff.
• Assist with training volunteers on procedures, customer service, cash handling, and responsible alcohol service.
Cash Handling and Point of Sale
• Operate Square and other POS systems accurately.
• Process cash, debit, and credit card transactions.
• Balance cash floats and prepare end-of-event reconciliation reports.
Customer Service
• Deliver outstanding customer service to Theatre patrons.
• Respond professionally to guest inquiries and concerns.
• Promote concession specials and Theatre initiatives.
Health, Safety and Compliance
• Ensure compliance with public health and food safety requirements.
• Maintain a clean, organized, and safe working environment.
• Follow all Theatre policies and procedures.
Employment Requirements & Qualifications:
- Excellent customer services and interpersonal skills
- Experience in concessions, food service, hospitality or event operations.
- Strong organizational and time management abilities
- Ability to work independently
- Ability to handle stressful situations calmly, rationally and tactfully
- Comfortable handling cash and operating POS Systems
- Ability to lift up to 25 lbs (11kg).
- Availability to work evenings, weekends and holidays.
- Smart Serve Certification (or willingness to obtain)
- Bilingualism will be considered an asset
Working conditions & requirements
- Primarily evening and weekend work based on event schedules.
- Standing for extended periods with frequent lifting and carrying.
- Frequent interaction with patrons, volunteers, performers, and event clients.
- Fast-paced environment during peak service periods.
Pay rate: $23.04/hour
To Apply:
Please email jobs@aultsvilletheatre.com with a copy of your resume and Concessions Coordinator Application in the subject line.
Applications will be accepted until 5pm on Friday, August 21, 2026.